The sending of a demand letter is the standard first initiative we take in the collection process. In order to make sure the letter is received by debtor, it will be send by registered post, email, and over fax. For all of these actions we obtain official reception notifications which may serve as important evidence at any later stage within the collection process.

Although we have template demand letters, we do not always use standard content. Every demand letter can be tailor-made upon request and drafted according to the specificities of each single case. Commonly, we introduce our collection agency and our role in the payment conflict, provide a concise summary of the debt conflict, and of course we indicate what is precisely required from the debtor.

We have different demand letters according to the level of escalation varying in tone. The first demand letter will inform the debtor on the consequences of non-compliance and makes notice of the possible legal consequences. If a case is not successfully solved before the end of the first month, an official second demand letter will be send out. This time we start outlining the legal procedure and provide more exact information on the financial implications of upcoming 'enforcement proceedings'. If again not successful, a third demand letter will be issued in which we tell debtor it has wasted the opportunity to settle pre-legally, and the overdue amount will now be recovered legally via the Enforcement Office.

Since the first of January 2011, we can offer so called 'opt-in collection services'. Instead of assigning us your claim, we can just draft and send your demand letter in Turkish legal style, with the possibility to contain certain specificities you wish to include. A first or second demand letter, or possibly a follow up collection call may already be a sufficient trigger for a debtor to start paying. When opting for just this registered Demand Letter, and debtor would pay in the days after, you will save the commission fee which were to be paid if you had opted for full collection proceedings.